Order Management

The laboratory will perform tests only at the written or electronic request of an authorized person. Oral requests for laboratory tests are permitted with subsequent written authorization for testing within 24 hours. Orders are retained for six years. 
 
The request must be accompanied by minimal information at the time of order to insure reimbursement for services and meet legal requirements. The request must include:

• Full name of the patient
• Date of birth* 
• Full name of ordering clinician and signature
• Reason(s) for the specific test(s) – narrative or appropriate diagnosis code
• Test(s) requested 
• Complete insurance information*

For drop-off specimens the following information is also required on the specimen tube or label:

• Collection date and time
• Specimen type and/or source
• Clinical information per specimen type for pathology specimens

The above items listed with an asterisk (*) may be supplied by the patient, if patient presents with order, otherwise it must be on the requisition. Specimens will not be collected or processed without this information. If adequate information is not provided, the patient risks denial of payment from their insurance carrier. Patients on Medicare may be asked to sign an ABN (Advanced Beneficiary Notice) for non-covered services.